OUR SOLUTION FOR

Direct to Consumer

Tailor-made billing solution for DTC

Want to Drive More Profits To Your
Business?

Billforward powers the DTC strategies of some of the world’s best know consumer goods brands.

The shift in consumer buying habits towards e-commerce means that all types of companies are looking to sell direct to end users.

Better margins, ownership of the customer journey, and visibility of customer purchasing data are just some of the reasons for this.

Billforward’s comprehensive range of DTC features can help you start a new subscription offering or scale an existing one.

If you are omni-channel or have a highly customised front end, you can use Billforward as a “headless” subscription management platform.

If you want to get up and running fast with a “no-code” or “low-code” approach, you can use

Billforward’s Flexcheck tool and start selling in minutes.

Sell

Allow customer to customise their subscriptions with product options: type, size, colour, quantity and subscription frequency
Supports one-off set up-fees and free or discounted trials
Mix one-off purchases and subscriptions by giving customers a “Subscribe and Save” option
Allow customers to “Build-a-box”, curate it yourself or offer them a hybrid – somewhere between the two
“Surprise and Delight” your customers with a free or personalised item in their first purchase or on a recurring basis every few months

Drive Sales

Billforward gives you a whole range of tools to promote your product or service and drive sales:

Increase average order value by offering customers bundles and upgrade opportunities during the lifetime of their subscription
Incentive customers to commit to a longer period by including freebies for longer term subscriptions
Offer a monthly subscription club, which gives members access to better deals online or in-store
Advanced coupon and discounting features mean you can set how and when coupons can be redeemed – e.g. give customers a coupon equal to their initial one-off purchase that can only be spent on a subscription

Manage

Increase uptake and save your customer service team’s time by making it easy for customers to manage their subscriptions using Billforward’s Customer Portal:

Allow pausing, editing and cancelling of subscriptions
Let you customers swap items in their recurring bundle
Allow changing of subscription frequency or skipping to next delivery
Allow you customers to opt-out of specific types of products in their bundles
Set evolving subscriptions which change over time e.g. baby food.

Build Loyalty

For existing customers, Billforward gives you the tools to increase engagement, loyalty and recurring revenue:

Harness the power of social networks with Billforward’s Recommend a Friend feature. Automatically calculate and apply loyalty points, discounts, cash credits or goods in kind to customers who refer their friends
Offer discounts for customers signing up longer term subscriptions
Give exclusive offers only to customers who have subscribed for a set amount of time e.g. 1 year commitment
Gamify your loyalty programmes – by creating multiple levels of loyalty with different discounts or benefits based on each customer’s number of referrals, volume of sales or length of subscription

Integrate

Billforward can be used as a standalone order and subscription management tool using our “no-code” Flexcheck solution.

However, if you have other software in your stack, our API-first design and out-of-the box integrations make it easy to connect to Billforward.