We offer 2 support levels – Standard and Enterprise.
Standard Support
- Hours of Coverage – Weekdays 9 am – 5 pm EST;
- One business day response time by email;
- Online chat, phone, and email;
- Premium Support
Hours of Coverage – Weekdays 7 am – 7 pm EST, Weekends 9 am – 5 pm EST;
- Online chat, phone, and email;
- Dedicated Slack channel;
- Dedicated Customer Success Manager;